SNG is seeking to procure a Personal Safety Device (PSD) solution, combining physical devices and mobile application, that provides a more modern, scalable and consistent personal safety service for colleagues working in the community, customer-facing roles and higher-risk environments.
The Service Provider is expected to deliver a fully managed service that supports the effective operation of the PSD solution, the solution must include:
• provision of personal safety devices and mobile-based solutions suitable for a range of user needs and working environments
• an ongoing fully managed service for the entire duration of the contract
• a 24/7 Alarm Receiving Centre (ARC) service for alert handling and incident management
• a management platform to support user, device and operational oversight
• integration with SNG systems, including HR systems, to support automation of user and service processes
• logistics and lifecycle support for devices, including supply, replacement and ongoing availability
• optional provision of Body Worn Cameras as a future or additional capability
Any other technology non-related to handheld or app devices, that are not related to personal safety are out of scope.