While we strive to exceed our client’s expectations, we understand there may be times when you’re not completely satisfied with our services. We are committed to addressing these concerns in a fair and timely manner.
If you have a complaint about any aspect of our services, please let us know as soon as possible. We take all complaints seriously and will work to resolve them quickly and efficiently.
How to make a complaint
To make a complaint, please contact us via our contact us page.
When making a complaint, please provide as much detail as possible, including the nature of your complaint, the date and time of the incident, the names of any individuals involved, and any other relevant information.
What happens next
Once we receive your complaint, we will acknowledge receipt within 2 business days and provide you with a reference number. We will investigate the matter thoroughly and aim to provide a resolution within 10 business days.
If we are unable to provide a resolution within the designated timeframe, we will provide you with regular updates on the progress of our investigation.
If you are not satisfied with the outcome of your complaint, you can escalate it to a higher authority within our organisation.
Confidentiality
We will handle your complaint confidentially and will only disclose information to those individuals involved in the investigation and resolution of your complaint.
We value your feedback and aim to improve our services based on your comments and suggestions. If you have any questions or concerns about our complaints policy, please do not hesitate to contact us.