The London Ambulance Service is conducting a procurement under the competitive process of the Provider Selection Regime to award a Framework of partners to deliver innovation and resilience in the delivery of the 111/IUC Service. The Network Partners will deliver a proportion of demand and/or support function across LAS contracts, in line with the requirements set out in the 2017 IUC Service Specification. The partners will adhere to LAS operational, governance, compliance, reporting and quality standards, to ensure the partnership delivers a seamless service for patients.

The call-off contracts will be awarded for a set number of cases/calls per annum. The target number of calls per hour is 3 and the call-off contracts will be charged on a ‘cost per call’ basis

The Framework will be set up as a framework in cascade with the highest ranking bidder following the evaluation process being offered the initial call-off contract that is required. Should further contracts be required and the highest ranking bidder has no additional capacity the contract will be offered to the second highest ranking bidder.

The Framework will be in place for a 2 year period and the individual Call-off contracts will be awarded for durations of between 1 and 2 years.