The IT and Clinical Systems teams are to remain separate, but a single first line / point of contact for both teams needs to be established (which will sit within IT within our organisational structure).
We require support in the end to end design and implementation of our new service desk arrangements. This will initially require a discovery piece of work, to understand how we currently work, the support we provide, and the requirements of our wider organisation. The output of this tender will be a blueprint for the delivery of an integrated 1st line service along with a package of support to establish it.