Lot 4 is designed for customers to further compete their requirements for Cloud Support Services to help them transition to cloud software or hosting services, as per the following categories:
Suppliers must have capability to provide services in all of the following capabilities;
Planning – the provision of planning services to enable customers to move to cloud software and/or hosting services.
Setup and Migration – the provision of setup and migration services which involves the process of consolidating and transferring a collection of workloads. Workloads can include emails, files, calendars, document types, related metadata, instant messages, applications, user permissions, compound structure and linked components.
Security services – Maintain the confidentiality, integrity and availability of services and information, and protect services against threats.
Quality assurance and performance testing – Continuously ensure that a service does what it’s supposed to do to meet user needs efficiently and reliably.
Training Ongoing support – Support user needs by providing help before, during and after service delivery.