The MainStay access gateway consists of an IT system and dedicated advice and support to commissioned services, local authorities, service users and key stakeholders working with vulnerable households affected by homelessness across the LCR. This includes the delivery of:
• An Advice Line / Help Desk for commissioned services / referrers
• System Training for all users, including the development of guidance manuals and system alerts
• Project management
• Reporting, data analysis and data cleansing,
• Regular system audits, including contacting individuals who are at risk of homelessness, providers whose services are managed through the system and other stakeholders who may be in contact with the team
• Licence negotiations between the IT developer CDP and the 6 Local Authorities which use the gateway system
The MainStay system assists Liverpool’s Adult Services commissioners with pathway management, contract and performance management including measuring KPI’s, for all commissioned services which are obliged to use the system.