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Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT’s railway stations

WEST MIDLANDS TRAINS LIMITED

Publication date 23 February 2024, 9:42am
Contract locations
UK - United Kingdom
UKG - West Midlands (England)
Awarded supplier(s) Blackbox Company (UK) Ltd
Total value £271,409

WMT’s digital customer information system (CIS) contract with Blackbox Company (UK) Ltd (WMT 2462) runs till the 31 March 2025. Phase 1 software (VO4) and Phase 2 software (VO5) – both of which are covered under the original contract, and are co-dependent (important) to run a compliant CIS system – do not currently co-terminate. This extension to the Phase 1 software (VO4) brings its end date in line with that of the Phase 2 software (VO5), so WMT can continue to provide a full CIS service across its stations. The Phase 1 software (VO4) was to end on the 19 February 2024; both it and the Phase 2 software (VO5) will now end on the 31 March 2025. The extension of the Phase 1 software (VO4) will also strengthen WMT’s position ahead of any retender of the contract in advance of its end date.

Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT’s railway stations