The Authority is looking to procure an Adult Social Care Case Management System and it will need to deliver multiple benefits, including, but not limited to:
• Providing an intuitive, responsive user experience appropriate to all stakeholders
• Providing appropriate Availability, Access, Authentication and Authorisation (AAA)
• Meeting Statutory and Care Act 2014 and CQC obligations
• Enabling effective engagement, participation, and collaboration between all stakeholders
• Flexible and innovative, supporting the future aims and objectives of IWC business processes
• Delivering effective and efficient continuous improvement to meet the ongoing growth and changes of the industry and service
• Delivering meaningful, intuitive and timely integrated data and content by:
a) achieving a ’360 view’ of the individual.
b) including content and documents that are relevant to the individual;
c) inform key decisions through powerful business intelligence, analytics and interactive reporting;
d) support a reporting function to produce a range of statutory, standardised and ad hoc intelligent reports with clear visualisation;
e) enable faster decision making by reporting against real time information
• Providing a knowledge management tool to share experience and knowledge across the customer facing teams
• Enabling effective analysis, modelling and planning
• Enabling the pro-active resolution of service issues and providing good quality support, performance & reliability.
• Compliant with GDPR including the right to be forgotten
• Flexibility to allow edits or redesigns of assessment templates and other forms internally.
• Enable effective data communication and interoperability with partners in the NHS and other local organisations.
• Must be able to provide data as API’s to support internally developed ICT applications and systems.
• Appropriately secure in all aspects for the sensitivity of the information held.
Please note re II.1.4 – this is likely to be a combination of Services and Supplies.