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How can technology help to quickly identify people in the most vulnerable situation and prioritise the support for them?

Citizens Advice Scotland (CAS)

Publication date 27 March 2024, 11:35am
Contract locations
UKM75 - Edinburgh, City of
UKM - Scotland
Awarded supplier(s) SIDE Labs
Total value £600,000

Not all energy consumers are equal. Some are more vulnerable than others and need extra and immediate help. In an audience where everyone is vulnerable, prioritisation is more difficult and that can have a huge impact for the consumer, potentially increasing the risk of harm or even be life threatening. These outcomes impact friends, families and our staff working with the consumer.
Consumers don’t always clearly and succinctly outline their concerns or feelings, which can make detection and identification of priority cases difficult under a load of information, some of it more relevant than others and the sheer volume can hide those in need of greatest help.
Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/civtech-8-challenge-1-identifying-and-prioritising-support
https://www.civtech.scot/how-to-apply-civtech-8

How can technology help to quickly identify people in the most vulnerable situation and prioritise the support for them?

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